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FCC guidelines for phone bills

In order to avoid any phone fraud or any confusion on a phone bill the FCC has set some rules and guidelines for phone companies to follow in charges that they make.

The phone bill needs to be clearly organized. It must identify the local phone service provider with if you have switched long distance carrier and how much is the charge for switching. It must also have the name of the new long distance provider and has the date when the change was made. There must be no misleading description on the charges. They must also list their toll free number on the phone bill for the customer to call in case they have any inquiry on the charges that was listed on their phone bill. If the bill is sent by email, they must include also the e-mail address or the website where they can be able to send in their inquiry. The phone bill must also have a standardized label when there are charges relating to federal regulatory action and subscriber line charges.





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