Telephone: 1 (800) 293-7658

Common complaints on prepaid calling cards

  1. Hidden connection charges, taxes and surcharges on calling cards that claim to have "no fees".
  2. They usually have a large billing increments so that calls get rounded to the "nearest 5 minutes".
  3. There are monthly service fees being deducted automatically from your balance each month.
  4. Calling cards might charge a rate higher than advertised.
  5. Access numbers or PIN codes that do not work.
  6. Toll-free access numbers that are constantly busy, preventing use of the calling card.
  7. Customer service numbers that are constantly busy or simply do not work.
  8. Calling card issuers that go out of business, leaving card-holders with a useless calling card and no way to recover the money spent.
  9. Poor quality connection.
Click here on how to file complaint.





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