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Qué a hacer si se ha abarrotado su cuenta del teléfono

Si usted encuentra cualquier carga que usted no entienda en su toma de la cuenta del teléfono las acciones siguientes enumeró abajo porque usted puede ser que sea una víctima de abarrotar del teléfono.
  1. Llame la compañía del teléfono que las cargas usted para las llamadas usted no pusieron o los servicios que usted no utilizó. Haga que expliquen las cargas y que pidan un ajuste para cualquier facturación incorrecta.
  2. Informe al número libre del peaje de su propia compañía local del teléfono. Estará en su cuenta del teléfono. Pídalos el procedimiento para quitar cualquier carga incorrecta en su cuenta del teléfono.
  3. Si no quitan ninguna cargas incorrecta de su cuenta del teléfono, usted puede archivar una queja a la agencia reguladora que maneja su preocupación.
Chasque aquí en cómo archivar una queja.





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